{"id":777,"date":"2026-07-16T04:34:10","date_gmt":"2026-07-16T04:34:10","guid":{"rendered":"https:\/\/cloudnineflorist.com\/faq\/"},"modified":"2026-07-16T04:34:10","modified_gmt":"2026-07-16T04:34:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/cloudnineflorist.com\/zh\/faq\/","title":{"rendered":"\u5e38\u898b\u554f\u984c"},"content":{"rendered":"
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\u5e38\u898b\u554f\u984c<\/p>\n\n\n\n

\u5e38\u898b\u554f\u984c \u00b7 FAQ<\/h2>\n\n\n
\u8a02\u82b1\u5f8c\u5e7e\u6642\u9001\u5230\uff1fWhat are your delivery timeframes?<\/span>+<\/span><\/div>

\u4e0a\u534812\u9ede\u524d\u843d\u55ae\uff0c\u5373\u65e5\u4e0b\u53486\u9ede\u524d\u9001\u5230\u9999\u6e2f\u5404\u5340\uff08\u6e2f\u5cf6\u3001\u4e5d\u9f8d\u3001\u65b0\u754c\uff09\u3002\u5982\u9700\u6307\u5b9a\u6642\u9593\u9001\u9054\uff0c\u8acb\u55ba\u843d\u55ae\u6642\u5099\u8a3b\uff0c\u6211\u54cb\u6703\u76e1\u91cf\u5b89\u6392\u3002Orders placed before 12pm are delivered same-day by 6pm across Hong Kong Island, Kowloon, and the New Territories. For specific time requests, please note at checkout and we will do our best to accommodate.<\/p><\/div><\/div>\n\n

\u5572\u82b1\u65b0\u5514\u65b0\u9bae\uff1fHow fresh are the flowers?<\/span>+<\/span><\/div>

\u6211\u54cb\u6bcf\u65e5\u6e05\u6668\u7531\u9ec3\u5e2b\u5085\u89aa\u81ea\u53bb\u82b1\u5e02\u6311\u9078\u65b0\u9bae\u9032\u53e3\u82b1\u6750\uff0c\u5305\u62ec\u8377\u862d\u73ab\u7470\u3001\u5384\u74dc\u591a\u723e\u73ab\u7470\u540c\u6cf0\u570b\u862d\u82b1\u3002\u6bcf\u500b\u82b1\u675f\u90fd\u4fc2\u9001\u8ca8\u7576\u65e5\u65e9\u4e0a\u65b0\u9bae\u88fd\u4f5c\uff0c\u7d55\u4e0d\u9810\u5148\u5305\u88dd\u6216\u96ea\u85cf\u904e\u591c\u3002Master Wong personally selects every stem each morning at the wholesale flower market. Every bouquet is made fresh on the morning of delivery \u2014 never pre-made or refrigerated overnight.<\/p><\/div><\/div>\n\n

\u9ec3\u5e2b\u5085\u771f\u4fc2\u6703\u89aa\u624b\u5beb\u54ad\uff1fDoes Master Wong really handwrite the cards?<\/span>+<\/span><\/div>

\u4fc2\uff0c\u6bcf\u4e00\u5f35\u795d\u798f\u54ad\u90fd\u4fc2\u9ec3\u5e2b\u5085\u89aa\u7b46\u66f8\u5beb\u3002\u4f60\u53ef\u4ee5\u55ba\u843d\u55ae\u6642\u8f38\u5165\u60f3\u5beb\u5605\u795d\u798f\u8a9e\uff08\u4e2d\u82f1\u6587\u7686\u53ef\uff09\uff0c\u9ec3\u5e2b\u5085\u6703\u7528\u6bdb\u7b46\u6216\u92fc\u7b46\u89aa\u624b\u5beb\u4e0a\u3002\u5462\u500b\u4fc2\u6211\u54cb\u6700\u5f15\u4ee5\u70ba\u50b2\u5605\u50b3\u7d71\u3002Yes \u2014 every single greeting card is handwritten by Master Wong himself. You can include your message at checkout (Chinese or English), and he will pen it by hand \u2014 a tradition we have maintained since 2005.<\/p><\/div><\/div>\n\n

\u9001\u5514\u9001\u96e2\u5cf6\u5340\uff1fDo you deliver to outlying islands?<\/span>+<\/span><\/div>

\u6211\u54cb\u76ee\u524d\u63d0\u4f9b\u6e2f\u5cf6\u3001\u4e5d\u9f8d\u540c\u65b0\u754c\u5404\u5340\u5605\u5373\u65e5\u9001\u82b1\u670d\u52d9\u3002\u96e2\u5cf6\u5340\uff08\u5982\u5927\u5dbc\u5c71\u3001\u9577\u6d32\u3001\u5357\u4e2b\u5cf6\uff09\u8acb\u63d0\u524d\u4e00\u500b\u5de5\u4f5c\u5929\u9810\u8a02\uff0c\u6211\u54cb\u6703\u5b89\u6392\u7279\u5225\u914d\u9001\u3002We currently offer same-day delivery across Hong Kong Island, Kowloon, and the New Territories. For outlying islands (Lantau, Cheung Chau, Lamma), please order one working day in advance.<\/p><\/div><\/div>\n\n

\u82b1\u675f\u540c\u7db2\u7ad9\u5716\u7247\u6703\u5514\u6703\u4e00\u6a23\uff1fWill the bouquet match the website photo?<\/span>+<\/span><\/div>

\u6211\u54cb\u6703\u76e1\u91cf\u8ddf\u8db3\u7db2\u7ad9\u53c3\u8003\u5716\u7247\u5605\u98a8\u683c\u540c\u8272\u7cfb\u3002\u4f46\u56e0\u70ba\u6bcf\u6735\u82b1\u90fd\u4fc2\u5929\u7136\u7522\u54c1\uff0c\u500b\u5225\u82b1\u6750\u53ef\u80fd\u56e0\u5b63\u7bc0\u4f9b\u61c9\u800c\u6709\u6240\u8abf\u6574\u3002\u5982\u9700\u8981\u66f4\u63db\u4e3b\u8981\u82b1\u6750\uff0c\u6211\u54cb\u6703\u9810\u5148\u901a\u77e5\u4f60\u3002\u9ec3\u5e2b\u5085\u6703\u78ba\u4fdd\u66ff\u4ee3\u82b1\u6750\u5605\u8cea\u7d20\u540c\u7b49\u6216\u66f4\u9ad8\u3002We match the style and colour palette of the reference images as closely as possible. As flowers are natural products, specific varieties may vary by season. Master Wong ensures any substitute is of equal or superior quality.<\/p><\/div><\/div>\n\n

\u6709\u5187\u82b1\u6a3d\u8ddf\u57cb\uff1fDoes the bouquet come with a vase?<\/span>+<\/span><\/div>

\u4e00\u822c\u82b1\u675f\u5514\u5305\u82b1\u6a3d\uff0c\u4f46\u6211\u54cb\u53ef\u4ee5\u6309\u4f60\u9700\u8981\u52a0\u914d\u7cbe\u9078\u82b1\u6a3d\uff08+HK$150\u8d77\uff09\u3002\u90e8\u4efd\u79ae\u76d2\u5957\u88dd\u5df2\u5305\u542b\u82b1\u6a3d\uff0c\u8a73\u60c5\u8acb\u53c3\u95b1\u7522\u54c1\u8aaa\u660e\u3002Standard bouquets do not include a vase, but you can add a selected vase (+HK$150 and up) at checkout. Some gift box sets include a vase \u2014 please refer to individual product descriptions.<\/p><\/div><\/div>\n\n

\u63a5\u53d7\u516c\u53f8\u8a02\u8cfc\u6216\u9577\u671f\u5408\u4f5c\u55ce\uff1fDo you handle corporate orders?<\/span>+<\/span><\/div>

\u7576\u7136\u3002\u6211\u54cb\u70ba\u9152\u5e97\u3001\u9910\u5ef3\u3001\u8fa6\u516c\u5ba4\u540c\u6d3b\u52d5\u7b56\u5283\u516c\u53f8\u63d0\u4f9b\u5b9a\u671f\u82b1\u5349\u4f9b\u61c9\u670d\u52d9\u3002\u6b61\u8fce\u96fb\u90f5\u81f3 hello@jameswongflorist.com \u50be\u9577\u671f\u5408\u4f5c\u8a08\u5283\u540c\u4f01\u696d\u512a\u60e0\u3002Absolutely. We provide regular floral supply services for hotels, restaurants, offices, and event planners. Email us at hello@jameswongflorist.com for corporate rates and long-term partnership discussions.<\/p><\/div><\/div>\n\n

\u9000\u6b3e\u6216\u66f4\u63db\u653f\u7b56\u4fc2\u9ede\uff1fWhat is your refund\/replacement policy?<\/span>+<\/span><\/div>

\u5982\u679c\u82b1\u675f\u55ba\u9001\u9054\u6642\u6709\u660e\u986f\u54c1\u8cea\u554f\u984c\uff08\u5982\u82b1\u6735\u67af\u840e\u6216\u640d\u58de\uff09\uff0c\u8acb\u55ba\u6536\u8ca8\u5f8c2\u5c0f\u6642\u5167\u5f71\u76f8\u4e26\u806f\u7d61\u6211\u54cb\uff0c\u6211\u54cb\u6703\u5b89\u6392\u514d\u8cbb\u66f4\u63db\u6216\u5168\u984d\u9000\u6b3e\u3002\u56e0\u70ba\u9bae\u82b1\u5c6c\u6613\u640d\u8017\u7522\u54c1\uff0c\u6211\u54cb\u7121\u6cd5\u5c31\u6536\u8ca82\u5c0f\u6642\u5f8c\u5605\u72c0\u6cc1\u63d0\u4f9b\u4fdd\u969c\u3002If your bouquet arrives with visible quality issues (wilted or damaged blooms), please photograph and contact us within 2 hours of delivery for a free replacement or full refund. As fresh flowers are perishable, we cannot guarantee condition beyond 2 hours after delivery.<\/p><\/div><\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions \u5e38\u898b\u554f\u984c \u00b7 FAQ<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-777","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/cloudnineflorist.com\/zh\/wp-json\/wp\/v2\/pages\/777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudnineflorist.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cloudnineflorist.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cloudnineflorist.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudnineflorist.com\/zh\/wp-json\/wp\/v2\/comments?post=777"}],"version-history":[{"count":0,"href":"https:\/\/cloudnineflorist.com\/zh\/wp-json\/wp\/v2\/pages\/777\/revisions"}],"wp:attachment":[{"href":"https:\/\/cloudnineflorist.com\/zh\/wp-json\/wp\/v2\/media?parent=777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}